Terms of service

1. The agreement

These terms are between you and Adhiti Consulting Pty Ltd. Using Linkubit means accepting them. If you are agreeing on behalf of a company, you confirm you can bind it.

2. Your account

You are responsible for who you invite and what they do. Keep credentials secure and tell us promptly about unauthorised access.

3. Your data stays yours

You own the contacts, conversations and configuration you put into Linkubit. We process them to run the service, as described in the privacy policy and the data processing addendum. We do not sell your data and we do not use your customers' messages to train models.

4. What you send

You are responsible for having a lawful basis to contact the people you contact, and for the content of what you send. The acceptable use policy forms part of these terms, and breaching it may result in sending being paused or the account terminated.

5. Automated messages

Linkubit can reply on your behalf. You configure what the agent may do — which tools it can use, what it must capture before acting, when it must hand over to a person — and you remain responsible for what is sent under your name. One thing is not configurable: the agent will not deny being an AI if someone asks directly, and it introduces itself as an AI where the law requires it.

The agent generates replies automatically from your configuration, your catalogue and the documents you upload. It is built to quote only from those sources, to refuse a price or a claim it cannot support, and to hand over to a person on the topics you name — but automated systems make mistakes. You are responsible for keeping your catalogue and documents accurate, for reviewing the agent's configuration, and for the messages sent under your name. To the extent the law allows, we do not warrant the accuracy of any generated content.

6. Third-party terms

Linkubit connects to services you already hold accounts with — Meta's WhatsApp Business Platform and its messaging policies, Google Ads, your payment gateway and any other provider you connect. Their terms bind you directly where you connect them, their charges are billed by them to your own account, and a suspension or a policy decision on their side is theirs to make. We pass through what they tell us and cannot override it.

7. Availability

We aim for high availability and will give notice of planned maintenance where we can. We do not currently offer a contractual uptime commitment; when we do, it will be a separate agreement rather than a line in this one.

8. The trial and the Free plan

A new workspace starts on a 14-day trial of a paid plan with no card. One trial per person: a later workspace created by the same person starts on the Free plan. When the trial ends without a subscription the workspace lands on the Free plan with its configuration intact and the trial's remaining credits forfeited. The Free plan is free for as long as you use it; we may change what it includes with notice in the product, and a workspace that goes over its limits keeps what it has and cannot add more until it moves up or trims down.

9. Fees and taxes

The plan fee, the credit packs and their prices are the ones published at linkubit.com/pricing on the day you buy, in the currency shown there. The plan fee is billed in advance, monthly or yearly, and renews until you cancel; a credit pack is a one-off purchase and the credits in it do not expire. There are no charges you did not choose: a plan renews because you subscribed to it, and auto top-up is off until you turn it on. Payments are collected by Adhiti Consulting Pty Ltd through our payment processor, and every invoice is issued by Adhiti Consulting Pty Ltd. Usage is metered from the first day of your account, so any invoice can be reconciled against a per-event record. Where fees are instead agreed in writing with you, that agreement governs.

Prices are exclusive of taxes. Where we are required to charge GST, VAT or a similar tax we add it at checkout and show it before you confirm. If you are a GST-registered business in India you may be required to account for tax on these fees yourself under reverse charge; give us your GSTIN at checkout so it appears on your invoice, and obtain your own advice.

10. Refunds

If you are unhappy with a paid plan, tell us at help@linkubit.com within 30 days of its first charge and we refund that plan fee in full — no questions, one request per workspace per plan. Credits you used during those days are not clawed back. Renewals and credit packs are not refundable, and downgrading or cancelling applies at the end of the period you have paid for. Refunds go to the original payment method within 10 business days. This is in addition to any rights you have under consumer law, and the refund policy says the same in full.

11. Late payment

If a renewal payment fails we tell you and retry for seven days while the workspace keeps working. If it is still unpaid after that, the subscription ends and the workspace lands on the Free plan with its data and configuration intact; paying again starts a new subscription.

12. Ending it

You may stop using Linkubit at any time. We may terminate for material breach, or for non-payment after notice. For 30 days after termination you can still export your data; then we delete it, and encrypted backups age out within a further 14 days. Two things survive: suppression hashes, for the reason set out in the privacy policy, and your sign-in identity at our identity provider, which we delete on request.

You are responsible for the content you send, the contact lists you bring and the lawful basis you rely on to contact people, and you indemnify us against claims that arise from them.

13. Liability

To the extent the law allows, neither party is liable for indirect or consequential loss, and our aggregate liability is limited to the fees you paid in the preceding 12 months. Nothing limits liability that cannot lawfully be limited.

14. Changes to these terms

We may change these terms. A material change is announced in the product at least 14 days before it takes effect, and the date at the top of this page is when it last changed; continuing to use Linkubit after that date accepts the change. A change that reduces what you paid for takes effect at your next renewal.

15. Governing law

These terms are governed by the laws of New South Wales, Australia, and the courts of New South Wales, Australia have exclusive jurisdiction.

16. Contact

help@linkubit.com · Adhiti Consulting Pty Ltd, NSW, Australia