Hindi voice notes on WhatsApp, transcribed and answered in Hindi
Half the enquiries an Indian business gets on WhatsApp are voice notes, and a good share of the rest are Hinglish. A tool that reads English text handles neither. Linkubit transcribes every voice note into the thread, understands "do lakh ke aas paas" as a budget, and replies in the language the customer chose — Hindi to Hindi, Hinglish to Hinglish, English to English.
Every inbound voice note is transcribed and the transcript is written under it in the thread, on the contact's timeline and into the assistant's history, so a voice note is never a waveform over no text. The assistant answers in the customer's language and script, records the answer as a field like any typed one, and the same rules, scoring and handover apply. Voice-note minutes cost half a credit each; the reply costs one.
Heard, not just received
The transcript is in the thread
A voice note arrives with its words under it, in the language it was spoken. A rep reads it in a glance rather than playing it, the timeline keeps it, and the assistant's next turn treats it as the customer's answer.
- Hindi and Hinglish, with the vowel marks kept — the folding that strips them was caught and removed
- A budget said aloud becomes a field, like one typed
Freight forwarder
Property consultancy
The rules hold in any language
STOP, handover and escalation understand Hindi
"बंद करो" stops messages the way STOP does. An objection or a request for a person is recognised in the language it was written, and the handover rule fires before a reply exists. The rules are enforced in code, and code does not care which script the words are in.
- Consent and suppression are honoured however they were said
- A person taking over sees the transcript, not a recording
Sales Agent
Internal note · good running volume, taking this one — Rohan
Rohan · took over
The rest of it
A figure without a currency is asked about, once
"Paanch hazaar" gets asked whether that is rupees or dollars once, not every turn. What was said is kept as it was said; the deal is written in your currency so every forecast adds up.
A welcome in the customer's language
The greeting a new customer gets, with quick-reply buttons for the things people usually want, is fixed copy you write — in Hindi if your customers write in Hindi — sent while the assistant composes its first real reply.
It will not deny being an AI, in any language
It does not volunteer it and never lies about it. A reply that claims to be a person is caught by a check outside the model, whatever language it was written in.
The site, in Hindi
The front door, the pricing and the guides have Hindi versions, so a customer of yours who wants to know what answered them can read it.
What it is made of
Hindi voice notes, answered in Hindi
Send a voice note in Hindi, get a reply in Hindi. Hinglish is fine. Built for India first, not translated after.
A figure without a currency is asked about, once
A customer who says “around 5,000” gets asked whether that is rupees or dollars — once, not every turn. What they said is kept as they said it; the deal is written in your currency so every forecast adds up.
A welcome message with buttons to tap
A new customer gets a greeting you wrote, with quick-reply buttons for the things people usually want. One tap and the assistant is already on the right track.
It will not deny being an AI
It doesn’t volunteer it, and it never lies about it. A reply that claims to be a person is caught by a check that sits outside the model and cannot be configured away.
Questions people ask
Which languages does it handle?
It replies in the language the customer wrote or spoke — Hindi, Hinglish and English are what the product was built and tested against first, and the rules, scoring and handover are language-independent because they run on the record, not the words.
Can my team read the voice notes?
Yes — every voice note carries its transcript in the thread and on the contact's timeline, in the language it was spoken, and a handover shows the rep the transcript rather than a recording to play.
What does a voice note cost?
Transcription is half a credit per minute of audio; the assistant's reply is one credit, as for any turn. There is no per-language charge — Hindi costs what English costs.
Does the dashboard come in Hindi?
The public site does — the home page, pricing and the guides carry Hindi versions. The dashboard your team uses is in English.
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