Solutions
Freight & logistics
Freight qualifies on lane, mode, commodity, volume and timeline — none of which needs a product catalogue. WhatsApp and email are both genuinely used, and a rate request that sits until tomorrow is a rate request someone else answered.
Qualifies on
- Origin and destination port
- Mode — FCL, LCL, air, multimodal
- Commodity, and whether any of it is hazardous
- Running monthly volume, not a one-off shipment
- Incoterm, with 'not sure' as a useful answer
- When the first shipment moves
None of this is hardcoded. It is a schema you edit, which is why a completely different business runs on the same system.
Qualified before it reaches pricing
The agent never quotes before the lane is known
A rule blocks the quotation tool until origin, destination and volume are captured. Pricing gets a real enquiry rather than a one-line question.
- The block is a rule in code, not a hope in a prompt
- Captured fields fill in as the conversation goes
quote_rates blocked — volume not captured yet
Sales Agent
Some cargo is not for improvising
Hazardous cargo goes straight to a person
Class 3 flammable is not something to improvise on. The rule forces a handover before the agent answers.
- Escalation happens before a reply exists, not after a wrong one
- The DG desk answers with the thread's full context
Rule matched: hazardous cargo → escalate before answering
Priya · operations
Also built for this market
Click-to-WhatsApp actually attributes
An ad click carries a signed token, so a message from a number you have never seen still joins the person who clicked.
Hindi where it is spoken
Enquiries arrive in Hindi and get answered in Hindi, including the consent notice and the opt-out.