Selling from a catalogue on WhatsApp: recommend, show, quote, order
A customer who asks "do you have this in blue?" wants a picture and a price, not a link to browse. Linkubit answers from your catalogue — recommends the item, sends its photo, quotes the listed price, checks the size or the variant — and takes the order in the thread, without ever inventing a product or a number.
Linkubit answers a product question on WhatsApp from your catalogue within a minute, recommends the item that fits, sends its picture or PDF automatically the first time it names it, quotes the listed price and never another, confirms variant and availability, and opens the order at the catalogue price. A document that disagrees with the catalogue is out of date.
What it asks for
- What they are looking for, and for whom
- Size, variant, colour, quantity
- Budget or range
- Delivery pin code and by when
- Gift, bulk or personal
None of this is hardcoded. It is a schema you edit, which is why a completely different business runs on the same system.
The catalogue is the authority
Every price it states is one you listed
Products carry your own fields — size, material, weight, MOQ — and a long description that is searched like a document. A knowledge answer attaches the product record first, so 'is it real leather?' is answered from the product, not from a guess.
- A quoted price is verified before it sends
- A document that disagrees with the catalogue loses
Closed won · ₹2.4L
Attribution frozen at closeOpportunity
Mumbai–Jebel Ali lane, weeklyConversation
WAWhatsAppTouchpoint
Click-to-WhatsApp ad, signed tokenCampaign
Meta · Exporters – Gujarat
The picture arrives on its own
One item per reply, only for a product it read
The first time a reply names a product, its first image, video or PDF goes with it; the next unsent item goes when the model asks for it. An item the channel cannot carry — a PDF on Instagram — is skipped, not sent broken.
- Already-sent items are not sent twice
- Uploads are checked against WhatsApp's limits before they can fail
Step 1 · Introduction
Sent · opened twiceStep 2 · Case study
Sent · repliedReply received
“Interested — can you call Tuesday?”
Step 3 · Break-up email
cancelledThe rule that holds
A listed price is the price; a picture goes only for a product it read
The assistant quotes the catalogue's unit price unless a rule says otherwise, and a reply that states a price is checked against the catalogue before it sends. A product image is attached in code, the first time a reply names a product the turn actually looked up — a picture is a claim about what the thing is, and a customer believes one faster than a sentence.
Anything else goes to a person
A topic you named, a value above a threshold, a customer who asks for a human, or a question the assistant cannot answer from what you gave it — the conversation is handed over before a reply is written, with the whole thread and every field captured so far.
From "do you have…?" to an order
What catalogue selling looks like when the recommending, the showing, the quoting and the order are handled, and a person handles anything off the list.
The question is answered from the catalogue
"Do you have a 6-seater in sheesham under 60k?" is answered with the two that fit, their prices, and the question that narrows it — finish, or delivery date.
The picture goes with the first mention
The product's photo or spec sheet is attached automatically. A second item is sent when it is asked for, never a gallery nobody asked for.
Variant and availability, confirmed
Size, colour, quantity — checked against the record. An item out of stock is offered its nearest listed alternative, and a back-in-stock note is queued for people who asked.
The order opens at the list price
Items and quantities from the chat, the price from the catalogue. Deal value is never a number the model heard; a discount is a person's decision on the dashboard.
Paid and confirmed in the thread
A payment request at the catalogue total, the receipt written into the conversation, and the order confirmation with the delivery estimate — then the shipping updates take over.
The templates it sends
5 WhatsApp message templates from the industry packs that carry this use case, each written the way Meta's review reads it. Open one for its variables, a filled example and what gets it rejected.
| Template | Category | When it goes out |
|---|---|---|
| Enquiry received | Utility | A shopper asks about a product from an ad, a post or the site. |
| Back in stock | Marketing | A shopper asked to be told when a sold-out item returned. |
| Order confirmed | Utility | Payment is captured. |
| Matching launch | Marketing | A new project matches a lead's stated configuration, locality and budget. |
| Matching launch | Marketing | A new model or variant lands in a segment a lead enquired about. |
Each template opens on its own page with the variables, a filled example and what Meta’s review objects to. Utility and authentication templates cost ₹0.115 a message in India, marketing ₹0.8631 — the pricing guide has the rest.
Questions people ask
Do I need a website or a Shopify store?
No. The catalogue lives in Linkubit — a sheet you upload or products you add on the dashboard, with pictures, prices and your own fields. A store you already have can feed it.
Will it recommend the wrong product?
It recommends from what fits the fields it captured, quotes only listed products at listed prices, and a reply that names a price is verified before it sends. A question it cannot answer from the catalogue goes to a person.
Can it send the product photo?
Yes, automatically, the first time a reply names a product it looked up — one item per reply, JPEG, MP4 or PDF within WhatsApp's limits. It does not send a picture of a product it did not read.
How is a discount handled?
A person enters it. The assistant can draft the request as an approval, and sends the custom amount once somebody on the dashboard has approved it.
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