WhatsApp follow-ups that stop the moment the customer replies
Most deals are lost to silence, not to a competitor. Linkubit follows up a quiet enquiry on the schedule you set — a question, not a brochure — writes each message from what the customer told you, stops the moment they reply, and sends nothing marketing to anyone who did not opt in.
Linkubit follows up a lead that has gone quiet on a schedule you define, with a message written from the fields on the record, sent inside the 24-hour window as free-form text or outside it as an approved template, and stops the sequence the instant the customer replies. Marketing follow-ups go only to people who consented and carry a STOP line.
What it asks for
- What they were considering, in their words
- The reason they paused — price, timing, a decision-maker
- When to check back
- Whether they want to hear about matching launches or offers
- Preferred language
None of this is hardcoded. It is a schema you edit, which is why a completely different business runs on the same system.
Goes quiet? It nudges — then stops
A sequence you wrote, stopped by the customer
Day 2, day 7, day 30 — each step a message you wrote or the assistant drafts from the record, each sent as free-form text if the window is open and as an approved template if it is not. The first reply cancels the rest.
- Stopped on reply, in every channel
- The step that would have sent is recorded, not sent
Step 1 · Introduction
Sent · opened twiceStep 2 · Case study
Sent · repliedReply received
“Interested — can you call Tuesday?”
Step 3 · Break-up email
cancelledThe window decides the message
Free-form inside 24 hours, a template outside
The assistant checks the last inbound time before every send. Inside the window it writes; outside it picks the approved template that fits, fills the variables from the record, and sends that. A missing window is treated as closed.
- The gate is in the channel adapter, not in the prompt
- Marketing templates need consent; utility ones need a transaction
Last inbound message · yesterday, 6:12 pm
Free-form replies are locked — send an approved template
The rule that holds
A reply ends the sequence; a STOP ends everything
Every follow-up is checked against consent, suppression and the channel's window before it sends. A reply — any reply — stops the remaining steps and reopens the conversation. STOP in any language is a suppression that survives even erasure. Three unanswered nudges is a block, not a fourth nudge.
Anything else goes to a person
A topic you named, a value above a threshold, a customer who asks for a human, or a question the assistant cannot answer from what you gave it — the conversation is handed over before a reply is written, with the whole thread and every field captured so far.
From silence to an answer, one way or the other
What a follow-up looks like when the timing, the wording and the stopping are handled, and a person handles the conversation it reopens.
The lead goes quiet, and the record says why
The last thing they said — 'will check with my partner', 'after Diwali', 'too expensive' — is a field, and the sequence that starts is the one for that reason.
Day 2: one question, not a brochure
"Did the quote cover what you needed?" Written from the record, in their language, inside the window if it is open.
Day 7: something new, if there is something new
A matching launch, a price change on the lane they asked about, an opening in the batch they wanted. Nothing if nothing changed.
The reply, wherever it lands
A question, a counter-offer, a yes, a 'not now' — the sequence stops, the conversation reopens, and a person is brought in if a rule says so.
Day 30: the last one, then nothing
A single check-in with a STOP line. Silence after that is a lead marked cold, not a lead messaged monthly. A STOP anywhere is a suppression that survives.
The templates it sends
6 WhatsApp message templates from the industry packs that carry this use case, each written the way Meta's review reads it. Open one for its variables, a filled example and what gets it rejected.
| Template | Category | When it goes out |
|---|---|---|
| Dormant shipper check-in | Marketing | A customer who used to ship monthly has not booked in ninety days. |
| Cold lead check-in | Marketing | Thirty days after the last exchange, once. |
| Check-in | Marketing | Thirty days after the last exchange, once. |
| Check-in | Marketing | Thirty days after the last exchange, once. |
| Cart reminder | Marketing | A cart has sat for an hour, once. |
| After the visit | Utility | The same evening as the visit. |
Each template opens on its own page with the variables, a filled example and what Meta’s review objects to. Utility and authentication templates cost ₹0.115 a message in India, marketing ₹0.8631 — the pricing guide has the rest.
Questions people ask
Will it spam my customers?
It sends the steps you configured, stops on the first reply, sends marketing only to people who opted in, and treats STOP in any language as final. Three unanswered nudges in a week is a block, not a sale.
What does it say?
Either a message you wrote for that step, or one the assistant drafts from the fields on the record — the product they asked about, the reason they paused, their name and language. You can require approval before a drafted one sends.
What about the 24-hour rule?
Inside the customer's 24-hour window a follow-up is free-form and free. Outside it, the assistant sends an approved template that fits the step. It checks the window before every send.
Can it re-engage an old list?
Only people who consented, only with marketing templates that carry a STOP line, and only within the sending limits Meta gives your number. A list uploaded without a consent basis is not sent to.
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