More replies in every plan, bigger packs, and email you can format and preview

Week of 5 October 2026BillingInboxAI agent

• Starter now includes 350 replies a month, and every plan's allowance grew. Credit packs are larger and cheaper per reply, in round sizes, and the plan calculator is sized to your month. Every pack costs less than the card limit that needs an approval.
• A customer's picture, voice note or document is downloaded and kept, instead of expiring on Meta's side after thirty days.
• Emails you write in the inbox can be formatted, previewed, and sent in your workspace's own design. A mailbox's sender name can be set from its card.
• When a customer asks for a person, the AI says it is handing over and does. An answer given in one message moves the goal's next question on instead of repeating it, and the context panel opens properly on a phone.
• A page of Meta's rules for the 1,000 free service messages a month went on the website, with the calculator updated to match.