GlossaryUpdated 20 September 2026 · also: reply buttons, list message, quick reply, WhatsApp buttons
Interactive message (buttons and lists)
Definition
An interactive message is a WhatsApp message with buttons the customer taps instead of typing: up to three reply buttons, or a list of up to ten options behind one button. Sent inside the 24-hour window as a free-form message; a tap comes back as a normal reply.
On this page
Two shapes
- Reply buttons: three at most, each a short label. Right for yes/no, pick-a-slot, confirm.
- List message: one button opens a list of up to ten rows with a title and a description each. Right for a menu, a set of sizes, a set of services.
When to use them
When the answer is one of a few things. A question with an open answer ('what are you looking for?') is better asked as text; buttons there narrow what the customer tells you.
Read next
Nearby terms
See it in a product. Linkubit answers, qualifies and quotes on WhatsApp from your catalogue, and adds nothing to Meta’s per-message price. Start free — fourteen days of Pro, no card — or read the pricing.
Ready to put your sales on autopilot?
Start freeNo coding required. No credit card required.