WhatsApp template: home enquiry received
A buyer or tenant enquires from a portal, an ad or a hoarding.
A utility template, sent a buyer or tenant enquires from a portal, an ad or a hoarding. Usually sent inside the customer's 24-hour window, where it is charged at the utility rate since 1 October 2026.
The template
Hi {{1}}, thanks for asking about {{2}}. I am {{3}} from {{4}} and I will be your point of contact. Two quick questions so I send you the right options: what configuration are you looking for, and when do you plan to move?Variables
{{1}}— Lead name{{2}}— Project or locality{{3}}— Agent name{{4}}— Agency or developer
Filled in
Hi Rohan, thanks for asking about Prestige Lakeside. I am Meera from Skyline Homes and I will be your point of contact. Two quick questions so I send you the right options: what configuration are you looking for, and when do you plan to move?
When to send it, and what gets it rejected
Sent inside the window the lead just opened, so it is free. Ask two questions, not five; a lead who has to answer a form does not answer. Do not attach a brochure yet — it goes out after the brief, not before.
Submitting it to Meta
Create it in WhatsApp Manager (or through your tool) with the category Utility, paste the body with the {{n}} variables, and give each variable a sample value from the example above — Meta’s review reads the samples. Approval usually takes minutes to a few hours. If it comes back re-categorised as marketing, a line in the body reads as promotional; remove it rather than argue.
What it costs to send
In India, Meta charges ₹0.115 per delivered message for a utility template, plus 18% GST, when it is sent outside the customer’s 24-hour window. Inside the window it has been charged at the same rate since 1 October 2026. The pricing guide has the full rate card; Linkubit adds nothing to it.
Send it without typing it
In Linkubit this template is a step the assistant sends on its own when the moment arrives — the enquiry lands, the visit is booked, the shipment moves — with the variables filled from the record. Start free and connect your number.
Questions about this template
Is "Enquiry received" a utility or a marketing template?
Utility. It is about the customer's own transaction, so it needs no separate opt-in, and it is charged at the utility rate inside and outside the 24-hour window since 1 October 2026.
What does it cost to send "Enquiry received" in India?
₹0.115 per delivered message before 18% GST, on Meta's published rate as read on 18 September 2026. It is usually sent inside the customer's 24-hour window, where it has been charged at the same rate since 1 October 2026. Meta bills your own account; nothing is added.
Can I change the wording of "Enquiry received"?
Yes. Keep the variables in order and none at the start or end of the body, keep the category honest — no offer, discount or "limited time" line in a utility message — and resubmit; the previous version keeps working until the new one is approved. The template checker tests a draft before you submit it.
More templates for residential real estate
- Shortlist — Configuration, budget and locality are known and the shortlist is ready.
- Visit booked — A visit slot has been confirmed by a person.
- Loan documents — The buyer has chosen a unit and the bank needs papers.
- Booking received — The token or booking amount has landed.
- Instalment due — A construction-linked instalment is due in five days.
- Matching launch — A new project matches a lead's stated configuration, locality and budget.
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