WhatsApp template: order out for delivery or ready
When the order leaves the kitchen.
A utility template, sent when the order leaves the kitchen. Usually sent inside the customer's 24-hour window, where it is charged at the utility rate since 1 October 2026.
The template
Hi {{1}}, order {{2}} is {{3}}. {{4}}. Reply here if there is a problem finding you.Variables
{{1}}— Customer name{{2}}— Order reference{{3}}— 'out for delivery' or 'ready for pickup'{{4}}— Rider name and number, or the branch address and hours
Filled in
Hi Divya, order CK-8841 is out for delivery. Rider Suresh, +91 98860 00000, about 15 minutes away. Reply here if there is a problem finding you.
When to send it, and what gets it rejected
Usually inside the window still; a template exists for the order placed by phone. The reply line is real: a landmark sent here is written onto the order for the rider.
Submitting it to Meta
Create it in WhatsApp Manager (or through your tool) with the category Utility, paste the body with the {{n}} variables, and give each variable a sample value from the example above — Meta’s review reads the samples. Approval usually takes minutes to a few hours. If it comes back re-categorised as marketing, a line in the body reads as promotional; remove it rather than argue.
What it costs to send
In India, Meta charges ₹0.115 per delivered message for a utility template, plus 18% GST, when it is sent outside the customer’s 24-hour window. Inside the window it has been charged at the same rate since 1 October 2026. The pricing guide has the full rate card; Linkubit adds nothing to it.
Send it without typing it
In Linkubit this template is a step the assistant sends on its own when the moment arrives — the enquiry lands, the visit is booked, the shipment moves — with the variables filled from the record. Start free and connect your number.
Questions about this template
Is "Order ready" a utility or a marketing template?
Utility. It is about the customer's own transaction, so it needs no separate opt-in, and it is charged at the utility rate inside and outside the 24-hour window since 1 October 2026.
What does it cost to send "Order ready" in India?
₹0.115 per delivered message before 18% GST, on Meta's published rate as read on 18 September 2026. It is usually sent inside the customer's 24-hour window, where it has been charged at the same rate since 1 October 2026. Meta bills your own account; nothing is added.
Can I change the wording of "Order ready"?
Yes. Keep the variables in order and none at the start or end of the body, keep the category honest — no offer, discount or "limited time" line in a utility message — and resubmit; the previous version keeps working until the new one is approved. The template checker tests a draft before you submit it.
More templates for restaurants & cloud kitchens
- Order confirmed — When a direct order is paid, or a COD order is confirmed with a YES.
- Reservation confirmed — Once the floor has said yes to a reservation request.
- Catering quote ready — When the catering manager has priced an enquiry the assistant qualified.
All templates for restaurants & cloud kitchens · Every industry
Ready to put your sales on autopilot?
Start freeNo coding required. No credit card required.