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SolutionsRestaurants & cloud kitchens

WhatsApp ordering and reservations for restaurants and cloud kitchens

A direct WhatsApp order costs you no marketplace commission — if somebody answers it. Linkubit takes the order from your menu at listed prices, collects the payment in the chat, confirms it, tells the customer when it leaves the kitchen, reserves tables with a reminder, and hands a catering enquiry to a person with the date, the headcount and the budget already captured.

In short

Linkubit answers a restaurant or cloud kitchen on WhatsApp within a minute, takes an order from your menu at listed prices with the item pictures, collects payment by UPI in the chat or confirms cash on delivery with a YES, sends the confirmed and out-for-delivery updates, reserves and reminds tables, and qualifies catering enquiries on date, guests, menu and budget for a person to quote.

Qualifies on

  • Order or reservation or catering
  • Items and quantities, from the menu
  • Delivery address and pin code, or table size and time
  • Payment — UPI in chat, or COD with a YES
  • For catering: date, guests, veg or non-veg, budget
  • Allergies or notes for the kitchen

None of this is hardcoded. It is a schema you edit, which is why a completely different business runs on the same system.

The menu is the catalogue

Ordered at listed prices, with the picture

Every dish is a product with a price, a picture and your own fields — veg, spice level, portion. The assistant recommends from what fits, sends the picture once, and totals the order from the list. An item marked unavailable is not offered.

  • A quoted price is verified before it sends
  • An item the kitchen marks unavailable is not offered

  1. Closed won · ₹2.4L

    Attribution frozen at close

  2. Opportunity

    Mumbai–Jebel Ali lane, weekly

  3. Conversation

    WAWhatsApp

  4. Touchpoint

    Click-to-WhatsApp ad, signed token

  5. Campaign

    Meta · Exporters – Gujarat
Revenue to campaign with no missing link — one query over one graph.

Paid or confirmed before it is cooked

UPI in the chat, or a YES for cash on delivery

A prepaid order is a payment request at the menu total; a COD order holds until the customer taps YES. The confirmation, the out-for-delivery update and the delivered note are utility messages with no promotion inside.

  • The kitchen sees an order only once it is paid or confirmed
  • A failed delivery attempt asks for a landmark, not a return
Campaign · Lapsed shippers Q3
Draft

Pre-flight across 1,241 contacts

1,183 will send

consent and identity checks passed

37 skipped — no marketing consent

service messages only

21 suppressed — unsubscribed earlier

refused permanently
Every refusal is named before the first message leaves — not discovered in a bounce report after.

Also built for this market

Tables reserved and reminded

A reservation is three fields — date, time, party size — a confirmation with the address once the floor has said yes, and a reminder two hours ahead asking for a YES so a no-show becomes a freed table.

Catering goes to a person, qualified

Date, headcount, veg or non-veg, service style and budget are captured; a rule hands the enquiry to your catering manager with all of it on the record.

Subscriptions and repeat orders

A tiffin or a meal plan is a product with a renewal date; the reminder goes with the amount and a link, and a 'same as last time' order is understood from the record.

From "menu?" to a delivered order

What a direct order looks like when the menu, the payment, the confirmation and the updates are handled, and the kitchen handles the food.

  1. The menu, and a recommendation

    "Menu?" gets the menu PDF from your catalogue and one question — veg or non-veg, or delivery or pickup — and a suggestion from what is available today.

  2. The order, totalled from the list

    Items and quantities captured, the picture of a dish sent once when it is named, the total from listed prices, the address and pin code confirmed.

  3. Paid, or a YES

    A UPI payment request at the total, or a COD confirmation with a YES button. The kitchen sees the order only once one of them lands.

  4. Confirmed, out for delivery, delivered

    Three utility messages, no promotion inside. A failed attempt asks for a landmark or a better time; a wrong item goes to a person with the order in the thread.

  5. The next order

    A 'same as last time' is understood from the record; a weekend special goes only to customers who opted in, with a STOP line.

The templates a restaurant sends

Four WhatsApp message templates for restaurants and cloud kitchens — order confirmed, order out for delivery, table reservation confirmed, and a catering quote ready. Each is written the way Meta's review reads it.

The templates a restaurant sends
TemplateCategoryWhen it goes out
Order confirmedUtilityWhen a direct order is paid, or a COD order is confirmed with a YES.
Order readyUtilityWhen the order leaves the kitchen.
Reservation confirmedUtilityOnce the floor has said yes to a reservation request.
Catering quote readyUtilityWhen the catering manager has priced an enquiry the assistant qualified.

Each template opens on its own page with the variables, a filled example and what Meta’s review objects to. Utility and authentication templates cost ₹0.115 a message in India, marketing ₹0.8631 — the pricing guide has the rest.

Questions restaurants ask

Is this a replacement for Swiggy and Zomato?

It is a direct channel beside them: orders on your own WhatsApp number, from your menu, at your prices, with no commission. Your existing delivery partner or your own riders deliver.

How does payment work?

A UPI request in the chat through your own gateway account, or cash on delivery confirmed with a YES before the kitchen starts. The receipt goes into the thread.

Can it take a table reservation?

Yes — date, time and party size captured, the request on the floor manager's task list, a confirmation with the address once they say yes, and a reminder two hours ahead asking for a YES. A no-show becomes a freed table.

What about catering and bulk orders?

Captured on date, headcount, menu preference and budget, then handed to your catering manager with all of it on the record. The assistant does not quote a catering price unless your list has one.

What it does here, in detail

Catalogue sellingSelling from a catalogue on WhatsApp: recommend, show, quote, orderProduct questions answered from your catalogue in a minute, the right item recommended and its picture sent, the price quoted from the list and nowhere else, sizes and availability confirmed, and the order taken and paid in the same thread.Order updates & CODWhatsApp order updates and COD confirmation that cut returnsEvery order confirmed, every COD order confirmed before it ships, every shipment updated in the thread, and a delivery attempt or a return handled by the same assistant that took the order — with the customer's questions answered from the order itself.Appointment bookingWhatsApp appointment booking with reminders that get a replyAn enquiry turned into a booked slot on WhatsApp — times offered inside the hours you set, the confirmation sent with the address and what to bring, two reminders that ask for a YES, and a no-show turned into a reschedule.
Linen shirt₹2,450
Cotton kurta₹1,890
Silk stole₹3,200
Here’s the linen shirt — ₹2,450, in sage, white and sand. Which size?Agent
Guide · 5 min · Updated 19 September 2026WhatsApp catalogue for business: what customers see, app versus Platform, the setup, and the one rule that makes it worth havingProduct cards with a picture, a price and a cart, inside the chat. How to set one up on the Business Platform through Meta Commerce Manager, what to put in it, and why the catalogue has to be the only place a price lives.
Two pallets Mumbai → Chennai, door to door, by Friday: ₹12,500 from the rate card. Shall I send the payment request?Agent
Yes, go ahead.
Order · Sai Traders
Freight BOM → MAA · 2 pallets₹12,500
Pay with UPI
to your account · never ours
Paid ₹12,500 by UPI · deal won · attributed to Meta lead form
Guide · 6 min · Updated 19 September 2026How to collect UPI payments on WhatsApp: the in-chat order card, payment links, the setup in WhatsApp Manager, and the rules worth havingThe customer taps Pay on an order card and the money lands in your own gateway account. What it needs — a Platform number, a payment configuration on Razorpay or PayU — what the customer sees, when a link is better, and why the amount is always a catalogue price.
Order #4821 · cash on delivery
confirm?
Linen shirt, sage, M₹2,450
Deliver toPune 411045
Yes, confirm
Prepay by UPI
Prepay by UPI
Paid ₹2,450 · COD converted to prepaid · RTO risk gone
Guide · 6 min · Updated 19 September 2026WhatsApp COD confirmation for D2C brands: the message that stops returns, the prepaid nudge after the YES, and the failed-delivery saveCash-on-delivery returns are the largest avoidable cost in Indian D2C. One confirmation before packing that asks for a YES, a prepaid offer inside the window after it, and a same-day message when delivery fails — with the numbers to expect.
D2C & e-commerceWhatsApp AI sales agent for D2C brands and online stores in IndiaProduct questions answered from your catalogue in a minute, sizes and delivery confirmed, COD orders confirmed before they ship, orders tracked in the thread, and a UPI payment taken in the chat.JewellersWhatsApp automation for jewellers and jewellery showrooms in IndiaA design enquiry answered in a minute with the picture from your catalogue, weight and making charges quoted from the list and never the day's rate guessed, the showroom visit booked, the custom order tracked and the balance reminded — on WhatsApp, with the invoice in the thread.Retail storesWhatsApp automation for retail stores and showrooms in IndiaA "do you have this?" answered in a minute from your catalogue with the picture and the listed price, the item reserved for pickup or ordered for delivery, paid in the chat or confirmed with a YES, and the customer told when it is ready — for a single store or a chain.Can't find your industry?WhatsApp automation for any business that sells through conversationsNo page for your industry? The assistant is not built per industry. You describe what you sell and what a conversation should achieve, and it is configured from that — the questions it asks, the rule that stops it quoting early, the messages it sends.ConversationsShared inbox for WhatsApp, email, Instagram and MessengerFour channels in one queue, with owners, waiting times, collision detection, and a handover between the assistant and a person that is explicit in both directions.GrowthWhatsApp and email campaigns, audiences and paid mediaAudiences built from your own customer graph, sequences that stop the moment someone replies, and Meta and Google ad accounts read in, attributed, and used to build paused campaigns.

Ready to put your sales on autopilot?

Start with the restaurants & cloud kitchens setup

Onboarding starts from this industry's description — edit it, and the workspace is configured from what you wrote. No card.