WhatsApp template: documents needed for the booking
A visa or airline needs passport copies and forms.
A utility template, sent a visa or airline needs passport copies and forms. Usually sent outside the 24-hour window, so it is charged: ₹0.115 per message in India, before GST.
The template
Hi {{1}}, for {{2}} we need: {{3}}. Send them here as photos or PDFs by {{4}}. {{5}}.Variables
{{1}}— Traveller name{{2}}— Trip or visa{{3}}— Document list{{4}}— Date{{5}}— Why the date matters
Filled in
Hi Vikram, for the Bali visa on arrival and the flight booking we need: passport front and back for both travellers (6+ months validity), and the signed booking form. Send them here as photos or PDFs by 30 September. Fares are held only until then.
When to send it, and what gets it rejected
One list, one date, and what the date means. The passports land in the thread beside the booking.
Submitting it to Meta
Create it in WhatsApp Manager (or through your tool) with the category Utility, paste the body with the {{n}} variables, and give each variable a sample value from the example above — Meta’s review reads the samples. Approval usually takes minutes to a few hours. If it comes back re-categorised as marketing, a line in the body reads as promotional; remove it rather than argue.
What it costs to send
In India, Meta charges ₹0.115 per delivered message for a utility template, plus 18% GST, when it is sent outside the customer’s 24-hour window. Inside the window it has been charged at the same rate since 1 October 2026. The pricing guide has the full rate card; Linkubit adds nothing to it.
Send it without typing it
In Linkubit this template is a step the assistant sends on its own when the moment arrives — the enquiry lands, the visit is booked, the shipment moves — with the variables filled from the record. Start free and connect your number.
Questions about this template
Is "Documents needed" a utility or a marketing template?
Utility. It is about the customer's own transaction, so it needs no separate opt-in, and it is charged at the utility rate inside and outside the 24-hour window since 1 October 2026.
What does it cost to send "Documents needed" in India?
₹0.115 per delivered message before 18% GST, on Meta's published rate as read on 18 September 2026. It is usually sent outside the window, so it is charged from the first message. Meta bills your own account; nothing is added.
Can I change the wording of "Documents needed"?
Yes. Keep the variables in order and none at the start or end of the body, keep the category honest — no offer, discount or "limited time" line in a utility message — and resubmit; the previous version keeps working until the new one is approved. The template checker tests a draft before you submit it.
More templates for travel agencies
- Enquiry received — A traveller asks about a destination or package.
- Itinerary and quote — Dates, pax and budget are known and the itinerary is priced.
- Booking confirmed — The deposit or full payment has landed.
- Balance due — The balance is due in seven days.
- Departure details — Two days before departure.
- Trip idea — A lead mentioned dates or a season and did not book.
Ready to put your sales on autopilot?
Start freeNo coding required. No credit card required.