WhatsApp template: vehicle enquiry received
A buyer enquires about a model from an ad, a portal or a walk-in form.
A utility template, sent a buyer enquires about a model from an ad, a portal or a walk-in form. Usually sent inside the customer's 24-hour window, where it is charged at the utility rate since 1 October 2026.
The template
Hi {{1}}, thanks for asking about the {{2}} at {{3}}. I am {{4}}. Which variant and colour are you looking at, and would you like a test drive at the showroom or at home?Variables
{{1}}— Buyer name{{2}}— Model{{3}}— Dealership{{4}}— Sales consultant
Filled in
Hi Arjun, thanks for asking about the Creta at Trident Hyundai. I am Deepak. Which variant and colour are you looking at, and would you like a test drive at the showroom or at home?
When to send it, and what gets it rejected
Inside the window. Variant decides the price; the test drive is the step that closes.
Submitting it to Meta
Create it in WhatsApp Manager (or through your tool) with the category Utility, paste the body with the {{n}} variables, and give each variable a sample value from the example above — Meta’s review reads the samples. Approval usually takes minutes to a few hours. If it comes back re-categorised as marketing, a line in the body reads as promotional; remove it rather than argue.
What it costs to send
In India, Meta charges ₹0.115 per delivered message for a utility template, plus 18% GST, when it is sent outside the customer’s 24-hour window. Inside the window it has been charged at the same rate since 1 October 2026. The pricing guide has the full rate card; Linkubit adds nothing to it.
Send it without typing it
In Linkubit this template is a step the assistant sends on its own when the moment arrives — the enquiry lands, the visit is booked, the shipment moves — with the variables filled from the record. Start free and connect your number.
Questions about this template
Is "Enquiry received" a utility or a marketing template?
Utility. It is about the customer's own transaction, so it needs no separate opt-in, and it is charged at the utility rate inside and outside the 24-hour window since 1 October 2026.
What does it cost to send "Enquiry received" in India?
₹0.115 per delivered message before 18% GST, on Meta's published rate as read on 18 September 2026. It is usually sent inside the customer's 24-hour window, where it has been charged at the same rate since 1 October 2026. Meta bills your own account; nothing is added.
Can I change the wording of "Enquiry received"?
Yes. Keep the variables in order and none at the start or end of the body, keep the category honest — no offer, discount or "limited time" line in a utility message — and resubmit; the previous version keeps working until the new one is approved. The template checker tests a draft before you submit it.
More templates for car & bike dealers
- On-road price — Variant and city are known.
- Test drive booked — A slot is confirmed.
- Booking received — The booking amount has landed.
- Loan documents — The finance file needs papers.
- Ready for delivery — PDI is done and the vehicle is ready.
- Service due — A scheduled service is due by date or odometer.
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