WhatsApp template: appointment confirmed
A slot is booked.
A utility template, sent a slot is booked. Usually sent outside the 24-hour window, so it is charged: ₹0.115 per message in India, before GST.
The template
Your appointment with {{1}} at {{2}} is confirmed for {{3}} at {{4}}. {{5}}. Reply YES to confirm, or RESCHEDULE for other slots.Variables
{{1}}— Doctor{{2}}— Clinic{{3}}— Date{{4}}— Time{{5}}— Address or instructions
Filled in
Your appointment with Dr Nair at Lotus Dental is confirmed for Tuesday 30 September at 5:30 pm. 2nd floor, Indiranagar 100 ft Road; please arrive 10 minutes early. Reply YES to confirm, or RESCHEDULE for other slots.
When to send it, and what gets it rejected
A YES or a reschedule. The reminder the day before is a separate template.
Submitting it to Meta
Create it in WhatsApp Manager (or through your tool) with the category Utility, paste the body with the {{n}} variables, and give each variable a sample value from the example above — Meta’s review reads the samples. Approval usually takes minutes to a few hours. If it comes back re-categorised as marketing, a line in the body reads as promotional; remove it rather than argue.
What it costs to send
In India, Meta charges ₹0.115 per delivered message for a utility template, plus 18% GST, when it is sent outside the customer’s 24-hour window. Inside the window it has been charged at the same rate since 1 October 2026. The pricing guide has the full rate card; Linkubit adds nothing to it.
Send it without typing it
In Linkubit this template is a step the assistant sends on its own when the moment arrives — the enquiry lands, the visit is booked, the shipment moves — with the variables filled from the record. Start free and connect your number.
Questions about this template
Is "Appointment confirmed" a utility or a marketing template?
Utility. It is about the customer's own transaction, so it needs no separate opt-in, and it is charged at the utility rate inside and outside the 24-hour window since 1 October 2026.
What does it cost to send "Appointment confirmed" in India?
₹0.115 per delivered message before 18% GST, on Meta's published rate as read on 18 September 2026. It is usually sent outside the window, so it is charged from the first message. Meta bills your own account; nothing is added.
Can I change the wording of "Appointment confirmed"?
Yes. Keep the variables in order and none at the start or end of the body, keep the category honest — no offer, discount or "limited time" line in a utility message — and resubmit; the previous version keeps working until the new one is approved. The template checker tests a draft before you submit it.
More templates for clinics & healthcare
- Enquiry received — A patient asks for an appointment or a price.
- Reminder — The day before, and two hours ahead.
- Estimate — After a consultation, when the patient asked for the cost.
- Report ready — A lab or imaging report is available.
- Balance due — A balance is outstanding after a visit.
- Check-up due — A recall interval has passed since the last visit.
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