WhatsApp template: arrival details for tomorrow
The day before check-in.
A utility template, sent the day before check-in. Usually sent outside the 24-hour window, so it is charged: ₹0.115 per message in India, before GST.
The template
Hi {{1}}, we look forward to seeing you tomorrow. Check-in from {{2}}. Directions: {{3}}. {{4}}. Front desk: {{5}}. Reply here with your arrival time so we can be ready.Variables
{{1}}— Guest name{{2}}— Check-in time{{3}}— Map link{{4}}— Pick-up line, or 'Parking is available on site'{{5}}— Front desk phone
Filled in
Hi Farhan, we look forward to seeing you tomorrow. Check-in from 2 pm. Directions: https://maps.example/kaveri. Your pick-up from Mysuru station is booked for 1 pm — the driver will message you. Front desk: +91 98450 00000. Reply here with your arrival time so we can be ready.
When to send it, and what gets it rejected
One message the guest opens in the car: time, map, pick-up or parking, a number. A message about a stay the guest booked is utility. Asking for the arrival time is what keeps the front desk from guessing.
Submitting it to Meta
Create it in WhatsApp Manager (or through your tool) with the category Utility, paste the body with the {{n}} variables, and give each variable a sample value from the example above — Meta’s review reads the samples. Approval usually takes minutes to a few hours. If it comes back re-categorised as marketing, a line in the body reads as promotional; remove it rather than argue.
What it costs to send
In India, Meta charges ₹0.115 per delivered message for a utility template, plus 18% GST, when it is sent outside the customer’s 24-hour window. Inside the window it has been charged at the same rate since 1 October 2026. The pricing guide has the full rate card; Linkubit adds nothing to it.
Send it without typing it
In Linkubit this template is a step the assistant sends on its own when the moment arrives — the enquiry lands, the visit is booked, the shipment moves — with the variables filled from the record. Start free and connect your number.
Questions about this template
Is "Arrival details" a utility or a marketing template?
Utility. It is about the customer's own transaction, so it needs no separate opt-in, and it is charged at the utility rate inside and outside the 24-hour window since 1 October 2026.
What does it cost to send "Arrival details" in India?
₹0.115 per delivered message before 18% GST, on Meta's published rate as read on 18 September 2026. It is usually sent outside the window, so it is charged from the first message. Meta bills your own account; nothing is added.
Can I change the wording of "Arrival details"?
Yes. Keep the variables in order and none at the start or end of the body, keep the category honest — no offer, discount or "limited time" line in a utility message — and resubmit; the previous version keeps working until the new one is approved. The template checker tests a draft before you submit it.
More templates for hotels & resorts
- Enquiry received — The moment a room enquiry arrives, before dates are confirmed.
- Booking confirmed — When the advance lands after the desk has confirmed the dates.
- Return-stay offer — Once, to a consented past guest, ahead of the season they stayed in.
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