WhatsApp automation for hotels, resorts and homestays in India
"Rooms available 24th to 26th?" is a booking that goes to whoever answers first. Linkubit answers within a minute, asks guests and room type, quotes from your rate sheet for those dates, takes the advance in the chat, and sends the arrival details the day before — while a wedding or a corporate group goes straight to your sales desk.
Linkubit answers a hotel or resort enquiry on WhatsApp within a minute, captures check-in and check-out dates, guests, room type and meal plan, quotes the rate your sheet lists for those dates, requests the advance once your front desk has confirmed the dates, sends the booking confirmation when it is paid in the chat, reminds the balance, and sends arrival details with directions the day before. Group and event enquiries above your threshold are handed to a person.
Qualifies on
- Check-in and check-out dates
- Guests — adults, children, and ages for the tariff
- Room type and meal plan
- Occasion — leisure, wedding, corporate, group
- Pick-up or directions needed
- Budget range, with 'not sure' as an answer
None of this is hardcoded. It is a schema you edit, which is why a completely different business runs on the same system.
Rates from the sheet
A quote for those dates, from the tariff you loaded
Room types, seasons and meal plans are a catalogue; the assistant quotes the listed rate for the dates and guests captured and never a number it worked out. A rate the sheet does not cover goes to a person.
- A quoted rate is verified before it sends
- A room type marked unavailable is not offered
Closed won · ₹2.4L
Attribution frozen at closeOpportunity
Mumbai–Jebel Ali lane, weeklyConversation
WAWhatsAppTouchpoint
Click-to-WhatsApp ad, signed tokenCampaign
Meta · Exporters – Gujarat
Groups go to a person
A wedding, a conference or ten rooms is handed over
A rule escalates on occasion or on room count above your threshold, before a reply exists. Your sales desk picks up with dates, guests and budget already on the record.
- Escalation fires on the field, not on a keyword guess
- The handover note stays internal
Sales Agent
Internal note · good running volume, taking this one — Rohan
Rohan · took over
Also built for this market
Advance in the chat, balance reminded
The booking is confirmed when the advance lands — a payment request at the quoted amount with a UPI link — and the balance is reminded before arrival, or collected at check-in as you decide.
Arrival details the day before
Directions, check-in time, the pick-up if booked, the front-desk number — one utility message the day before, with a reply that reopens the conversation.
The return visit
A guest who stayed in December is asked, once, if they would like the same dates next year — consented, with a STOP line — and a review request goes out after checkout.
From enquiry to checkout, on WhatsApp
What a room enquiry looks like when the first minute, the quote, the advance and the arrival are handled, and the front desk handles the stay.
Answered in a minute, dates and guests captured
"Rooms for the 24th?" is answered with two questions — how many nights and how many guests — and the room types your sheet lists.
Quoted from the sheet
The rate for those dates and guests, meal plan included, in the text with what it covers. A wedding or a group above your threshold goes to the sales desk with the fields captured.
Confirmed by the desk, booked when the advance lands
A person confirms the dates — one click on the pipeline — and the payment request goes at the quoted amount. Paid in the chat; the receipt and the confirmation with the booking reference land in the thread.
The day before
Arrival details: directions, check-in time, pick-up if booked, the front desk number. The balance reminded, or collected at check-in.
After checkout
A review request, and — a year later — one message about the same dates, only to guests who consented.
The templates a hotel sends
Four WhatsApp message templates for hotels and resorts — enquiry received, booking confirmed, arrival details, and a return-stay offer. Each is written the way Meta's review reads it.
| Template | Category | When it goes out |
|---|---|---|
| Enquiry received | Utility | The moment a room enquiry arrives, before dates are confirmed. |
| Booking confirmed | Utility | When the advance lands after the desk has confirmed the dates. |
| Arrival details | Utility | The day before check-in. |
| Return-stay offer | Marketing | Once, to a consented past guest, ahead of the season they stayed in. |
Each template opens on its own page with the variables, a filled example and what Meta’s review objects to. Utility and authentication templates cost ₹0.115 a message in India, marketing ₹0.8631 — the pricing guide has the rest.
Questions hotels ask
Does it check live availability?
A room type is a catalogue item your front desk can mark unavailable, and the assistant will not offer one that is. Availability for specific dates is your front desk's call: the assistant captures the dates and requests the advance only once a person has confirmed them, or once you let it confirm for room types you keep open.
Can it quote seasonal rates?
Yes — seasons, room types and meal plans are a rate sheet you load, and the assistant quotes the listed rate for the dates captured. Dates the sheet does not cover go to a person.
How are weddings and group bookings handled?
A rule hands them to your sales desk before a reply is written — on the occasion field or on a room count above your threshold — with dates, guests and budget already captured.
Does it work for a homestay with three rooms?
The same product with three rooms on the sheet. The assistant answers, quotes, takes the advance and sends the directions; you host.
Read next
Ready to put your sales on autopilot?
Start with the hotels & resorts setupOnboarding starts from this industry's description — edit it, and the workspace is configured from what you wrote. No card.