WhatsApp template: room enquiry received
The moment a room enquiry arrives, before dates are confirmed.
A utility template, sent the moment a room enquiry arrives, before dates are confirmed. Usually sent inside the customer's 24-hour window, where it is charged at the utility rate since 1 October 2026.
The template
Hi {{1}}, thanks for asking about {{2}}. To quote for your stay we need the check-in and check-out dates and the number of guests — reply here with those. {{3}} at {{4}} will confirm availability.Variables
{{1}}— Guest name{{2}}— What they asked about{{3}}— Front desk name{{4}}— Property name
Filled in
Hi Farhan, thanks for asking about a lake-view room. To quote for your stay we need the check-in and check-out dates and the number of guests — reply here with those. Anjali at Kaveri Retreat will confirm availability.
When to send it, and what gets it rejected
Inside the window, so free. Names the person who will confirm dates, because availability for specific dates is a person's call before an advance is requested. No 'best rates guaranteed' in a utility template.
Submitting it to Meta
Create it in WhatsApp Manager (or through your tool) with the category Utility, paste the body with the {{n}} variables, and give each variable a sample value from the example above — Meta’s review reads the samples. Approval usually takes minutes to a few hours. If it comes back re-categorised as marketing, a line in the body reads as promotional; remove it rather than argue.
What it costs to send
In India, Meta charges ₹0.115 per delivered message for a utility template, plus 18% GST, when it is sent outside the customer’s 24-hour window. Inside the window it has been charged at the same rate since 1 October 2026. The pricing guide has the full rate card; Linkubit adds nothing to it.
Send it without typing it
In Linkubit this template is a step the assistant sends on its own when the moment arrives — the enquiry lands, the visit is booked, the shipment moves — with the variables filled from the record. Start free and connect your number.
Questions about this template
Is "Enquiry received" a utility or a marketing template?
Utility. It is about the customer's own transaction, so it needs no separate opt-in, and it is charged at the utility rate inside and outside the 24-hour window since 1 October 2026.
What does it cost to send "Enquiry received" in India?
₹0.115 per delivered message before 18% GST, on Meta's published rate as read on 18 September 2026. It is usually sent inside the customer's 24-hour window, where it has been charged at the same rate since 1 October 2026. Meta bills your own account; nothing is added.
Can I change the wording of "Enquiry received"?
Yes. Keep the variables in order and none at the start or end of the body, keep the category honest — no offer, discount or "limited time" line in a utility message — and resubmit; the previous version keeps working until the new one is approved. The template checker tests a draft before you submit it.
More templates for hotels & resorts
- Booking confirmed — When the advance lands after the desk has confirmed the dates.
- Arrival details — The day before check-in.
- Return-stay offer — Once, to a consented past guest, ahead of the season they stayed in.
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