WhatsApp template: salon appointment confirmed
The moment a time is agreed.
A utility template, sent the moment a time is agreed. Usually sent inside the customer's 24-hour window, where it is charged at the utility rate since 1 October 2026.
The template
Hi {{1}}, you are booked for {{2}} with {{3}} on {{4}} at {{5}}, {{6}} branch. {{7}}. Reply YES to confirm or RESCHEDULE if the time does not suit.Variables
{{1}}— Customer name{{2}}— Service{{3}}— Stylist or therapist{{4}}— Date{{5}}— Time{{6}}— Branch{{7}}— Price from the menu, e.g. 'Haircut ₹650'
Filled in
Hi Ritu, you are booked for a haircut and blow-dry with Farah on Saturday 27 September at 11 am, Koramangala branch. Haircut ₹650, blow-dry ₹400. Reply YES to confirm or RESCHEDULE if the time does not suit.
When to send it, and what gets it rejected
Inside the window the customer just opened, so free. The price in the confirmation is the menu price — a customer who sees it here does not argue at the counter. YES and RESCHEDULE as buttons.
Submitting it to Meta
Create it in WhatsApp Manager (or through your tool) with the category Utility, paste the body with the {{n}} variables, and give each variable a sample value from the example above — Meta’s review reads the samples. Approval usually takes minutes to a few hours. If it comes back re-categorised as marketing, a line in the body reads as promotional; remove it rather than argue.
What it costs to send
In India, Meta charges ₹0.115 per delivered message for a utility template, plus 18% GST, when it is sent outside the customer’s 24-hour window. Inside the window it has been charged at the same rate since 1 October 2026. The pricing guide has the full rate card; Linkubit adds nothing to it.
Send it without typing it
In Linkubit this template is a step the assistant sends on its own when the moment arrives — the enquiry lands, the visit is booked, the shipment moves — with the variables filled from the record. Start free and connect your number.
Questions about this template
Is "Appointment confirmed" a utility or a marketing template?
Utility. It is about the customer's own transaction, so it needs no separate opt-in, and it is charged at the utility rate inside and outside the 24-hour window since 1 October 2026.
What does it cost to send "Appointment confirmed" in India?
₹0.115 per delivered message before 18% GST, on Meta's published rate as read on 18 September 2026. It is usually sent inside the customer's 24-hour window, where it has been charged at the same rate since 1 October 2026. Meta bills your own account; nothing is added.
Can I change the wording of "Appointment confirmed"?
Yes. Keep the variables in order and none at the start or end of the body, keep the category honest — no offer, discount or "limited time" line in a utility message — and resubmit; the previous version keeps working until the new one is approved. The template checker tests a draft before you submit it.
More templates for salons & spas
- Appointment reminder — The evening before, and two hours ahead.
- Rebooking due — When the interval the customer chose has passed — six weeks for a cut, four for colour.
- Package offer — Once, to a consented customer who asked about a package or takes a service regularly.
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