WhatsApp appointment booking for salons and spas in India
The 6 pm "do you have anything on Saturday?" is answered by whichever salon replies first. Linkubit answers within a minute, asks the service and the stylist, offers three times inside your hours, confirms with the address and the price from your menu, reminds twice, and rebooks the customer when their next cut or colour is due.
Linkubit answers a salon or spa enquiry on WhatsApp within a minute, captures service, stylist preference, branch and preferred time, offers times inside the hours you set, confirms with the listed price, reminds the evening before and two hours ahead with a YES button, reschedules a no, and reminds a returning customer when their next appointment is due. Prices come from your service menu.
Qualifies on
- Service — cut, colour, facial, bridal, massage
- Stylist or therapist preference, if any
- Branch, for a chain
- Preferred day and time, or 'earliest'
- New or returning, and any allergy or note
- A phone number that is theirs
None of this is hardcoded. It is a schema you edit, which is why a completely different business runs on the same system.
Booked without a call
Times inside your hours, confirmed by the assistant
For a salon you can let the assistant confirm on its own — a wrong slot costs a chair for an hour, not a drive across town. The confirmation carries the price from your menu, the branch address and who they will see, and the booking lands on the front desk's task list.
- The booked time is a field on the customer's record
- Every message about the slot is in one thread
Sales Agent
Confirming a visit is a human action — the agent can only propose
Kavya · confirmed the visit
Reminders that are free to send
Inside the window, or a utility template outside it
The evening-before reminder is usually outside the customer's 24-hour window, so it goes as a utility template with a YES button. A reply reopens the window; a 'can't make it' is offered the next slots.
- The assistant picks the right template on its own
- Silence twice is flagged so someone can call
Last inbound message · yesterday, 6:12 pm
Free-form replies are locked — send an approved template
Also built for this market
Rebooking when it is due
A cut every six weeks, a root touch-up every month — the interval is a field, and the reminder goes with a few times inside the stylist's hours, as a message the customer opted into.
Packages and memberships, paid in the chat
A package from your menu is a payment request at the listed price with a UPI link; sessions remaining are a field the assistant can answer from.
Bridal enquiries go to a person
A rule escalates on 'bridal' or on a package above your threshold, so a trial and a quote for a wedding party are handled by the person who should handle them.
From "anything on Saturday?" to a regular
What a salon booking looks like when the offering, the confirming, the reminding and the rebooking are handled, and the stylist handles the chair.
Answered in a minute, service and stylist captured
"Haircut Saturday morning?" is answered with two questions — which stylist, and 10 or 11 — and the menu price for a cut, from your list.
Three times, one tap
Times inside the stylist's hours; the customer taps one or writes 'the 11 one'. The time is written onto the record and the front desk sees it as a task.
The confirmation, with price and address
Service, stylist, time, price from the menu, the branch address with a map link, and a line about arriving five minutes early.
Two reminders, a YES each
The evening before and two hours ahead. A 'can't make it' is offered the next three times; a no-show is offered the same.
Rebooked when it is due
Six weeks later, one message with a few times inside the stylist's hours — consented, with a STOP line — and a package offer only to customers who asked about one.
The templates a salon sends
Four WhatsApp message templates for salons and spas — appointment confirmed, appointment reminder, rebooking due, and a package offer. Each is written the way Meta's review reads it.
| Template | Category | When it goes out |
|---|---|---|
| Appointment confirmed | Utility | The moment a time is agreed. |
| Appointment reminder | Utility | The evening before, and two hours ahead. |
| Rebooking due | Marketing | When the interval the customer chose has passed — six weeks for a cut, four for colour. |
| Package offer | Marketing | Once, to a consented customer who asked about a package or takes a service regularly. |
Each template opens on its own page with the variables, a filled example and what Meta’s review objects to. Utility and authentication templates cost ₹0.115 a message in India, marketing ₹0.8631 — the pricing guide has the rest.
Questions salons ask
Does it work with the booking software we already use?
The assistant proposes times inside the hours you gave it per stylist and branch, writes the agreed time onto the customer's record, and puts the booking on the front desk's task list. Your own book stays the authority; a person confirms against it, or you let the assistant confirm and reconcile.
Can it handle a chain with several branches?
Branch is a field; each branch has its own hours and address, and the confirmation goes with the right one. A customer who moves cities is one contact with one history.
What if a customer wants a specific stylist?
Stylist preference is a field, and the times offered are inside that stylist's hours. The confirmation names them, and a change of stylist is a person's call.
Will it send offers?
Only to customers who opted in, only with a STOP line, and only the offers that match — a package to someone who asked about one, not a blast to everyone.
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