WhatsApp template: solar enquiry received
The moment a rooftop or renovation enquiry arrives.
A utility template, sent the moment a rooftop or renovation enquiry arrives. Usually sent inside the customer's 24-hour window, where it is charged at the utility rate since 1 October 2026.
The template
Hi {{1}}, thanks for asking about {{2}}. {{3}} from {{4}} here. Two quick things so we can size it right: your average monthly electricity bill, and your roof type. Reply here and we will take it from there.Variables
{{1}}— Customer name{{2}}— What they asked about{{3}}— Person's name{{4}}— Company name
Filled in
Hi Arvind, thanks for asking about rooftop solar for your house. Meera from SunPath Energy here. Two quick things so we can size it right: your average monthly electricity bill, and your roof type. Reply here and we will take it from there.
When to send it, and what gets it rejected
Inside the window, so free. Asks the two fields the estimate depends on and nothing else; the assistant asks the rest. No 'save 90% on your bill' in a utility template — that is a marketing claim and a review rejection.
Submitting it to Meta
Create it in WhatsApp Manager (or through your tool) with the category Utility, paste the body with the {{n}} variables, and give each variable a sample value from the example above — Meta’s review reads the samples. Approval usually takes minutes to a few hours. If it comes back re-categorised as marketing, a line in the body reads as promotional; remove it rather than argue.
What it costs to send
In India, Meta charges ₹0.115 per delivered message for a utility template, plus 18% GST, when it is sent outside the customer’s 24-hour window. Inside the window it has been charged at the same rate since 1 October 2026. The pricing guide has the full rate card; Linkubit adds nothing to it.
Send it without typing it
In Linkubit this template is a step the assistant sends on its own when the moment arrives — the enquiry lands, the visit is booked, the shipment moves — with the variables filled from the record. Start free and connect your number.
Questions about this template
Is "Enquiry received" a utility or a marketing template?
Utility. It is about the customer's own transaction, so it needs no separate opt-in, and it is charged at the utility rate inside and outside the 24-hour window since 1 October 2026.
What does it cost to send "Enquiry received" in India?
₹0.115 per delivered message before 18% GST, on Meta's published rate as read on 18 September 2026. It is usually sent inside the customer's 24-hour window, where it has been charged at the same rate since 1 October 2026. Meta bills your own account; nothing is added.
Can I change the wording of "Enquiry received"?
Yes. Keep the variables in order and none at the start or end of the body, keep the category honest — no offer, discount or "limited time" line in a utility message — and resubmit; the previous version keeps working until the new one is approved. The template checker tests a draft before you submit it.
More templates for solar & home improvement
- Site survey booked — Once a person has confirmed the survey time.
- Proposal ready — When the engineer has sized the system and priced it.
- Installation scheduled — When materials are delivered and the install date is fixed.
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