How do I set an automatic reply on WhatsApp Business?
In the app: Business tools → Greeting message or Away message, one fixed text each; a reply that answers the customer's actual question needs the WhatsApp Business API and software that reads the message.
In the app: Business tools → Greeting message or Away message, one fixed text each; a reply that answers the customer's actual question needs the WhatsApp Business API and software that reads the message.
In the app: Business tools → Greeting message, sent once to a new contact, and Away message, sent outside the hours you set. Each is one fixed text; the app cannot vary the reply by what the customer wrote.
A reply that answers the question — the price of the thing they named, whether Friday is available, the documents they need — needs the WhatsApp Business API and software on it: either a chatbot with a flow you draw, or an assistant that reads the message and answers from your catalogue and rules.
AI sales agent vs chatbot is the difference; WhatsApp automation for business is what to automate first.
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