WhatsApp template: jewellery enquiry and designs received
The moment a design enquiry arrives, with the listed designs that fit.
A utility template, sent the moment a design enquiry arrives, with the listed designs that fit. Usually sent inside the customer's 24-hour window, where it is charged at the utility rate since 1 October 2026.
The template
Hi {{1}}, thanks for asking about {{2}}. Here are {{3}} designs from our collection that fit — pictures attached with weight and making charges. Today's {{4}} rate at our store is {{5}}. Which would you like to see in person, or shall we set one aside?Variables
{{1}}— Customer name{{2}}— What they asked about{{3}}— Number of designs{{4}}— Metal and purity{{5}}— Published rate with unit
Filled in
Hi Kavitha, thanks for asking about temple-style necklaces. Here are 3 designs from our collection that fit — pictures attached with weight and making charges. Today's 22k gold rate at our store is ₹7,140 per gram. Which would you like to see in person, or shall we set one aside?
When to send it, and what gets it rejected
The rate is the figure your desk published for the day — a field a person updates — never one the assistant computed. Pictures are catalogue items, sent one per reply the first time a design is named. No 'lowest making charges in town'; that is marketing.
Submitting it to Meta
Create it in WhatsApp Manager (or through your tool) with the category Utility, paste the body with the {{n}} variables, and give each variable a sample value from the example above — Meta’s review reads the samples. Approval usually takes minutes to a few hours. If it comes back re-categorised as marketing, a line in the body reads as promotional; remove it rather than argue.
What it costs to send
In India, Meta charges ₹0.115 per delivered message for a utility template, plus 18% GST, when it is sent outside the customer’s 24-hour window. Inside the window it has been charged at the same rate since 1 October 2026. The pricing guide has the full rate card; Linkubit adds nothing to it.
Send it without typing it
In Linkubit this template is a step the assistant sends on its own when the moment arrives — the enquiry lands, the visit is booked, the shipment moves — with the variables filled from the record. Start free and connect your number.
Questions about this template
Is "Enquiry received" a utility or a marketing template?
Utility. It is about the customer's own transaction, so it needs no separate opt-in, and it is charged at the utility rate inside and outside the 24-hour window since 1 October 2026.
What does it cost to send "Enquiry received" in India?
₹0.115 per delivered message before 18% GST, on Meta's published rate as read on 18 September 2026. It is usually sent inside the customer's 24-hour window, where it has been charged at the same rate since 1 October 2026. Meta bills your own account; nothing is added.
Can I change the wording of "Enquiry received"?
Yes. Keep the variables in order and none at the start or end of the body, keep the category honest — no offer, discount or "limited time" line in a utility message — and resubmit; the previous version keeps working until the new one is approved. The template checker tests a draft before you submit it.
More templates for jewellers
- Showroom visit booked — Once a visit time is agreed and the designs are set aside.
- Order ready — When a custom or reserved piece is ready, with the balance due.
- New collection — When a collection lands that matches a brief a consented customer gave.
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