WhatsApp automation for jewellers and jewellery showrooms in India
A bride's mother asking "do you have this in 22k?" at 11 pm is a sale that happens at whichever showroom answers first. Linkubit answers within a minute with the designs from your catalogue that fit, quotes weight and making charges from your list, books the visit, and keeps the custom order, the balance and the invoice in one thread.
Linkubit answers a jewellery enquiry on WhatsApp within a minute, sends the listed designs that fit with weight, purity and making charges, states the gold rate only as your desk published it today, books a showroom visit, records a custom order with the advance, and reminds the balance when the piece is ready. A price it states is one you listed.
Qualifies on
- Occasion — wedding, gift, daily wear, investment
- Metal and purity — 22k, 18k, silver, diamond, platinum
- Design reference, or a picture they send
- Budget range, all-in
- Date needed by, and custom or from stock
- Nearest showroom, or delivery city
None of this is hardcoded. It is a schema you edit, which is why a completely different business runs on the same system.
The catalogue is the authority
Weight, purity and making charges from your list
Every design is a product with pictures and your own fields. The assistant quotes what is listed, sends the picture once, and states the gold rate only as the figure your desk published for the day — never a number it worked out.
- A quoted price is verified before it sends
- The day's rate is a field a person updates
Closed won · ₹2.4L
Attribution frozen at closeOpportunity
Mumbai–Jebel Ali lane, weeklyConversation
WAWhatsAppTouchpoint
Click-to-WhatsApp ad, signed tokenCampaign
Meta · Exporters – Gujarat
High value goes to a person
A purchase above your threshold is handed over
A rule escalates on a budget above the figure you set, on an investment question, or on a customer who asks for a discount. The showroom manager picks up mid-conversation with the designs already shown on the record.
- Escalation fires before a reply exists
- The handover note stays internal
Sales Agent
Internal note · good running volume, taking this one — Rohan
Rohan · took over
Also built for this market
The showroom visit, booked and reminded
Times inside the branch's hours; the confirmation names the consultant and the designs kept aside; two reminders ask for a YES. A no-show is a reschedule.
Custom orders, tracked in the thread
Advance received, design approved, in making, ready — each an update in the same conversation, and the balance reminded with a link when the piece is ready to collect.
Collections to people who asked
A new collection goes only to customers who consented and whose brief matches — bridal to a wedding enquiry, not to everyone in the list — with a STOP line.
From a late-night question to a collected piece
What a jewellery enquiry looks like when the first minute, the catalogue, the visit and the order updates are handled, and a person handles the negotiation.
Answered in a minute, with the design
"Do you have a temple-style necklace in 22k under two lakh?" is answered with the listed designs that fit — picture, weight, purity and making charges — and one question: the occasion, or the date needed by.
Qualified on what the piece depends on
Metal and purity, budget range, custom or from stock, nearest showroom. The day's rate is stated as your desk published it. A budget above your threshold hands over to the manager.
The visit, or the order
Showroom times inside the branch's hours, the designs kept aside named in the confirmation, two reminders. Or a custom order: the advance request at the listed price, paid in the chat, the receipt in the thread.
In making, then ready
Design approved, in making, ready to collect — each an update. The balance is requested with a link when the piece is ready, and matched when paid.
The next occasion
A collection that matches a past brief, an anniversary reminder the customer asked for — consented, with a STOP line, never a blast.
The templates a jeweller sends
Four WhatsApp message templates for jewellers — enquiry received with the design, showroom visit booked, order ready to collect, and a new collection for a matching brief. Each is written the way Meta's review reads it.
| Template | Category | When it goes out |
|---|---|---|
| Enquiry received | Utility | The moment a design enquiry arrives, with the listed designs that fit. |
| Showroom visit booked | Utility | Once a visit time is agreed and the designs are set aside. |
| Order ready | Utility | When a custom or reserved piece is ready, with the balance due. |
| New collection | Marketing | When a collection lands that matches a brief a consented customer gave. |
Each template opens on its own page with the variables, a filled example and what Meta’s review objects to. Utility and authentication templates cost ₹0.115 a message in India, marketing ₹0.8631 — the pricing guide has the rest.
Questions jewellers ask
Will it quote today's gold rate?
Only the figure your desk published for the day, as a field a person updates. It never calculates a rate, and a price it states is checked against the catalogue before it sends.
Can it find a design from a description?
It searches your catalogue's fields and descriptions — style, metal, purity, weight, budget — and sends the listed designs that fit, with their pictures. A screenshot the customer sends stays in the thread for your consultant; the assistant does not invent a design or a price for something not listed.
What about discounts and negotiation?
Handed to a person. A rule escalates on a discount request or on a budget above your threshold; the manager picks up with the designs shown and the fields captured already on the record.
Is it safe for high-value customers' data?
Every message and record is scoped to your workspace, erasure removes a customer's data on request, and nothing about a customer is shared with any other business on the platform.
Read next
Ready to put your sales on autopilot?
Start with the jewellers setupOnboarding starts from this industry's description — edit it, and the workspace is configured from what you wrote. No card.