WhatsApp template: your order is ready to collect
When a custom or reserved piece is ready, with the balance due.
A utility template, sent when a custom or reserved piece is ready, with the balance due. Usually sent outside the 24-hour window, so it is charged: ₹0.115 per message in India, before GST.
The template
Hi {{1}}, your order {{2}} is ready. Balance due: {{3}} ({{4}} paid as advance). Pay here {{5}} or at the showroom. Collect from our {{6}} showroom, {{7}}. Reply here to arrange a time.Variables
{{1}}— Customer name{{2}}— Order reference{{3}}— Balance with currency{{4}}— Advance amount{{5}}— Payment link{{6}}— Branch{{7}}— Showroom hours
Filled in
Hi Kavitha, your order JO-5520 is ready. Balance due: ₹1,26,400 (₹40,000 paid as advance). Pay here https://pay.example/j/5520 or at the showroom. Collect from our Jayanagar showroom, 10:30 am – 8:30 pm daily. Reply here to arrange a time.
When to send it, and what gets it rejected
The balance is the invoice figure a person entered at order time, not a recalculation at today's rate — if your policy re-prices at collection, say so in the order confirmation, not here. Utility: an order the customer placed.
Submitting it to Meta
Create it in WhatsApp Manager (or through your tool) with the category Utility, paste the body with the {{n}} variables, and give each variable a sample value from the example above — Meta’s review reads the samples. Approval usually takes minutes to a few hours. If it comes back re-categorised as marketing, a line in the body reads as promotional; remove it rather than argue.
What it costs to send
In India, Meta charges ₹0.115 per delivered message for a utility template, plus 18% GST, when it is sent outside the customer’s 24-hour window. Inside the window it has been charged at the same rate since 1 October 2026. The pricing guide has the full rate card; Linkubit adds nothing to it.
Send it without typing it
In Linkubit this template is a step the assistant sends on its own when the moment arrives — the enquiry lands, the visit is booked, the shipment moves — with the variables filled from the record. Start free and connect your number.
Questions about this template
Is "Order ready" a utility or a marketing template?
Utility. It is about the customer's own transaction, so it needs no separate opt-in, and it is charged at the utility rate inside and outside the 24-hour window since 1 October 2026.
What does it cost to send "Order ready" in India?
₹0.115 per delivered message before 18% GST, on Meta's published rate as read on 18 September 2026. It is usually sent outside the window, so it is charged from the first message. Meta bills your own account; nothing is added.
Can I change the wording of "Order ready"?
Yes. Keep the variables in order and none at the start or end of the body, keep the category honest — no offer, discount or "limited time" line in a utility message — and resubmit; the previous version keeps working until the new one is approved. The template checker tests a draft before you submit it.
More templates for jewellers
- Enquiry received — The moment a design enquiry arrives, with the listed designs that fit.
- Showroom visit booked — Once a visit time is agreed and the designs are set aside.
- New collection — When a collection lands that matches a brief a consented customer gave.
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