WhatsApp template: property enquiry received
A lead has arrived — from a portal, an ad, or a walk-in form — and nobody has replied yet.
A utility template, sent a lead has arrived — from a portal, an ad, or a walk-in form — and nobody has replied yet. Usually sent inside the customer's 24-hour window, where it is charged at the utility rate since 1 October 2026.
The template
Hi {{1}}, thanks for your interest in {{2}}. I am {{3}} from {{4}} and I will be your point of contact. To find the right option quickly: what size are you looking for, and when do you need to move in?Variables
{{1}}— Lead name{{2}}— Project or property name{{3}}— Agent's name{{4}}— Company
Filled in
Hi Priya, thanks for your interest in Skyline Business Park. I am Anil from Meridian Realty and I will be your point of contact. To find the right option quickly: what size are you looking for, and when do you need to move in?
When to send it, and what gets it rejected
The two questions at the end are the whole template. A property lead answered in under a minute with a specific question is a conversation; one answered the next morning with "how can I help" is a lead somebody else already met. Sent inside the window the lead opened, so it is free.
Submitting it to Meta
Create it in WhatsApp Manager (or through your tool) with the category Utility, paste the body with the {{n}} variables, and give each variable a sample value from the example above — Meta’s review reads the samples. Approval usually takes minutes to a few hours. If it comes back re-categorised as marketing, a line in the body reads as promotional; remove it rather than argue.
What it costs to send
In India, Meta charges ₹0.115 per delivered message for a utility template, plus 18% GST, when it is sent outside the customer’s 24-hour window. Inside the window it has been charged at the same rate since 1 October 2026. The pricing guide has the full rate card; Linkubit adds nothing to it.
Send it without typing it
In Linkubit this template is a step the assistant sends on its own when the moment arrives — the enquiry lands, the visit is booked, the shipment moves — with the variables filled from the record. Start free and connect your number.
Questions about this template
Is "Enquiry received" a utility or a marketing template?
Utility. It is about the customer's own transaction, so it needs no separate opt-in, and it is charged at the utility rate inside and outside the 24-hour window since 1 October 2026.
What does it cost to send "Enquiry received" in India?
₹0.115 per delivered message before 18% GST, on Meta's published rate as read on 18 September 2026. It is usually sent inside the customer's 24-hour window, where it has been charged at the same rate since 1 October 2026. Meta bills your own account; nothing is added.
Can I change the wording of "Enquiry received"?
Yes. Keep the variables in order and none at the start or end of the body, keep the category honest — no offer, discount or "limited time" line in a utility message — and resubmit; the previous version keeps working until the new one is approved. The template checker tests a draft before you submit it.
More templates for commercial property
- Shortlist sent — You have two or three options that fit what they told you.
- Site visit confirmed — The visit is booked.
- Site visit reminder — The evening before, and once again two hours before.
- After the visit — The same evening as the visit.
- Proposal sent — The formal offer or lease proposal is ready.
- Documents to proceed — Terms are agreed and the paperwork starts.
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