WhatsApp template: service visit booked
The moment a visit window is agreed.
A utility template, sent the moment a visit window is agreed. Usually sent inside the customer's 24-hour window, where it is charged at the utility rate since 1 October 2026.
The template
Hi {{1}}, your {{2}} visit is booked for {{3}}, {{4}}, at {{5}}. Visit charge {{6}}, adjusted against any repair. Please keep {{7}} accessible. Reply YES to confirm or RESCHEDULE.Variables
{{1}}— Customer name{{2}}— Service{{3}}— Date{{4}}— Time window{{5}}— Address, short{{6}}— Visit charge with currency{{7}}— What to keep accessible
Filled in
Hi Prakash, your AC service visit is booked for Tuesday 30 September, 2–4 pm, at 8 Green Park, Sector 12. Visit charge ₹499, adjusted against any repair. Please keep the outdoor unit accessible. Reply YES to confirm or RESCHEDULE.
When to send it, and what gets it rejected
Inside the window, so free. The visit charge is the rate card's; 'adjusted against any repair' is your policy line. The job lands on the dispatcher's list — the technician is assigned by a person.
Submitting it to Meta
Create it in WhatsApp Manager (or through your tool) with the category Utility, paste the body with the {{n}} variables, and give each variable a sample value from the example above — Meta’s review reads the samples. Approval usually takes minutes to a few hours. If it comes back re-categorised as marketing, a line in the body reads as promotional; remove it rather than argue.
What it costs to send
In India, Meta charges ₹0.115 per delivered message for a utility template, plus 18% GST, when it is sent outside the customer’s 24-hour window. Inside the window it has been charged at the same rate since 1 October 2026. The pricing guide has the full rate card; Linkubit adds nothing to it.
Send it without typing it
In Linkubit this template is a step the assistant sends on its own when the moment arrives — the enquiry lands, the visit is booked, the shipment moves — with the variables filled from the record. Start free and connect your number.
Questions about this template
Is "Service visit booked" a utility or a marketing template?
Utility. It is about the customer's own transaction, so it needs no separate opt-in, and it is charged at the utility rate inside and outside the 24-hour window since 1 October 2026.
What does it cost to send "Service visit booked" in India?
₹0.115 per delivered message before 18% GST, on Meta's published rate as read on 18 September 2026. It is usually sent inside the customer's 24-hour window, where it has been charged at the same rate since 1 October 2026. Meta bills your own account; nothing is added.
Can I change the wording of "Service visit booked"?
Yes. Keep the variables in order and none at the start or end of the body, keep the category honest — no offer, discount or "limited time" line in a utility message — and resubmit; the previous version keeps working until the new one is approved. The template checker tests a draft before you submit it.
More templates for home services & repairs
- Technician on the way — When the dispatcher assigns the job and the technician sets off.
- Job completed — When the technician closes the job.
- AMC due — Before the next service date on a contract the customer holds.
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