WhatsApp template: technician on the way
When the dispatcher assigns the job and the technician sets off.
A utility template, sent when the dispatcher assigns the job and the technician sets off. Usually sent outside the 24-hour window, so it is charged: ₹0.115 per message in India, before GST.
The template
Hi {{1}}, {{2}} is on the way for your {{3}} and should reach by {{4}}. Their number: {{5}}. Reply here if you have stepped out and we will hold the visit.Variables
{{1}}— Customer name{{2}}— Technician name{{3}}— Service{{4}}— Expected arrival{{5}}— Technician's phone
Filled in
Hi Prakash, Mahesh is on the way for your AC service and should reach by 2:40 pm. His number: +91 99000 00000. Reply here if you have stepped out and we will hold the visit.
When to send it, and what gets it rejected
A status message about a visit the customer booked: utility. The reply line is what turns a locked door into a rescheduled visit instead of a wasted trip.
Submitting it to Meta
Create it in WhatsApp Manager (or through your tool) with the category Utility, paste the body with the {{n}} variables, and give each variable a sample value from the example above — Meta’s review reads the samples. Approval usually takes minutes to a few hours. If it comes back re-categorised as marketing, a line in the body reads as promotional; remove it rather than argue.
What it costs to send
In India, Meta charges ₹0.115 per delivered message for a utility template, plus 18% GST, when it is sent outside the customer’s 24-hour window. Inside the window it has been charged at the same rate since 1 October 2026. The pricing guide has the full rate card; Linkubit adds nothing to it.
Send it without typing it
In Linkubit this template is a step the assistant sends on its own when the moment arrives — the enquiry lands, the visit is booked, the shipment moves — with the variables filled from the record. Start free and connect your number.
Questions about this template
Is "Technician on the way" a utility or a marketing template?
Utility. It is about the customer's own transaction, so it needs no separate opt-in, and it is charged at the utility rate inside and outside the 24-hour window since 1 October 2026.
What does it cost to send "Technician on the way" in India?
₹0.115 per delivered message before 18% GST, on Meta's published rate as read on 18 September 2026. It is usually sent outside the window, so it is charged from the first message. Meta bills your own account; nothing is added.
Can I change the wording of "Technician on the way"?
Yes. Keep the variables in order and none at the start or end of the body, keep the category honest — no offer, discount or "limited time" line in a utility message — and resubmit; the previous version keeps working until the new one is approved. The template checker tests a draft before you submit it.
More templates for home services & repairs
- Service visit booked — The moment a visit window is agreed.
- Job completed — When the technician closes the job.
- AMC due — Before the next service date on a contract the customer holds.
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