WhatsApp booking for home services, repairs and AMC providers
An AC that stopped at 2 pm in May is a job that goes to whoever answers first. Linkubit answers within a minute, asks what is wrong and where, agrees a window inside your working hours, tells the customer when the technician is on the way, sends the invoice from your rate card with a UPI link, and reminds the annual service when it is due.
Linkubit answers a home services enquiry on WhatsApp within a minute, captures the service, the problem in the customer's words, the address and pin code and a preferred time, agrees a visit window inside your working hours and puts the job on the team's list, sends the technician-on-the-way message, prices the job from your rate card and collects payment in the chat, and reminds AMC and annual services when due. A job the rate card does not cover is priced by a person.
Qualifies on
- Service — AC, plumbing, electrical, cleaning, pest, appliance
- The problem, in the customer's words, with a photo if useful
- Address, pin code and landmark
- Preferred day and time slot
- Brand and model, for a repair
- Under warranty or AMC, or a one-off
None of this is hardcoded. It is a schema you edit, which is why a completely different business runs on the same system.
Booked into the team's day
A window inside your hours, confirmed with what to expect
Windows by area from the hours you gave it; the confirmation names the visit charge from your rate card, the window, and what the technician will check first. The job lands on the dispatcher's task list; reminders ask for a YES; a customer who is out is rescheduled, not visited.
- The job is a task with a due time, assigned to the team
- A photo of the problem stays in the thread for the technician
Sales Agent
Confirming a visit is a human action — the agent can only propose
Kavya · confirmed the visit
Priced from the card
A visit charge is listed; a repair estimate waits for the technician
The rate card lists the visit charge and the standard jobs. The assistant quotes those and nothing else; a repair that needs a look gets an estimate from the technician, sent as a payment request when the customer says yes.
- A quoted price is one you listed
- An estimate above your threshold needs a person's approval
quote_rates blocked — volume not captured yet
Sales Agent
Also built for this market
On the way, and done
The technician's name and expected arrival go as a utility message when the job is dispatched; a completion note with the invoice and a UPI link goes when it is closed.
AMC and annual service, reminded
The next service date is a field. A reminder goes before it with a line to reply for a visit, as a utility message about a contract the customer holds.
Complaints go to a person
A rule escalates on 'not fixed', on a refund request or on an angry message, before a reply exists, with the job history on the record.
From "AC not cooling" to a paid job
What a service call looks like when the first minute, the booking, the dispatch and the payment are handled, and the technician handles the repair.
Answered in a minute, problem and address captured
"AC not cooling" is answered with two questions — split or window, and the pin code — and the visit charge from your rate card.
The window, on the team's list
Three windows inside your hours for that area; the job on the dispatcher's list; the confirmation with the charge, the window and what to keep accessible. Reminders ask for a YES.
Dispatched
The technician's name and expected arrival, sent when the job is assigned. A customer who has stepped out replies, and the slot moves.
Estimated, approved, paid
The technician's estimate goes as a payment request; a yes is a job; the invoice and a UPI link go when it is closed; the receipt lands in the thread.
Next year
The annual service reminded with a line to reply for a visit; an AMC offered once, to customers who opted in, with a STOP line.
The templates a service company sends
Four WhatsApp message templates for home services — service visit booked, technician on the way, job completed with invoice, and an AMC or annual service due. Each is written the way Meta's review reads it.
| Template | Category | When it goes out |
|---|---|---|
| Service visit booked | Utility | The moment a visit window is agreed. |
| Technician on the way | Utility | When the dispatcher assigns the job and the technician sets off. |
| Job completed | Utility | When the technician closes the job. |
| AMC due | Utility | Before the next service date on a contract the customer holds. |
Each template opens on its own page with the variables, a filled example and what Meta’s review objects to. Utility and authentication templates cost ₹0.115 a message in India, marketing ₹0.8631 — the pricing guide has the rest.
Questions service companys ask
Can it price a repair?
It quotes what your rate card lists — the visit charge, standard jobs — and nothing else. A repair that needs a look is priced by the technician and sent as a payment request the customer approves.
How does it know which technician is free?
It does not assign people. It offers windows inside the hours you gave it for that area, writes the agreed window onto the job, and puts the job on your dispatcher's task list; the dispatcher assigns the technician and the on-the-way message goes when they do.
Does it handle AMC customers differently?
AMC is a field. A covered job skips the visit charge; the next service date drives the reminder; the contract's renewal is a payment request when it is due.
What happens with a complaint?
A rule hands 'not fixed', a refund request or an angry message to a person before a reply is written, with the job history in the thread.
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