Can WhatsApp Business be used on multiple devices?
The app allows one phone plus up to four linked devices for the same person; a team of several people answering one number needs the WhatsApp Business API with a shared inbox.
The app allows one phone plus up to four linked devices for the same person; a team of several people answering one number needs the WhatsApp Business API with a shared inbox.
The app allows one phone plus up to four linked devices — a laptop, a tablet — for the same account, and they share one set of chats. What it cannot do is let several people work the number at once with ownership and handover; two people on linked devices are two people typing into the same chats.
A team on one number is what the WhatsApp Business API is for: the number is driven by software, a shared inbox assigns conversations, and an assistant can answer the ones nobody has picked up.
Shared inbox is Linkubit's version; app vs API is the decision.
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