What are WhatsApp Flows?
Forms that open inside a WhatsApp chat — a booking, a lead form, an application — built in Meta's Flow Builder and attached to a message as a button, so the customer fills several fields on one screen without leaving WhatsApp.
Forms that open inside a WhatsApp chat — a booking, a lead form, an application — built in Meta's Flow Builder and attached to a message as a button, so the customer fills several fields on one screen without leaving WhatsApp.
Forms that open inside a WhatsApp chat: a booking with a date picker, a lead form, an application, a survey, an order form. They are built in Meta's Flow Builder in WhatsApp Manager (or defined through the API), go through Meta's review, and are attached to a message or a template as a button. The customer fills several fields on one screen and the answers arrive as one structured reply.
There is no separate charge: a Flow rides on the message that carries it. A Flow collects fixed fields; it does not answer questions — most businesses pair it with an assistant for the conversation around the form.
WhatsApp Flows is the term page.
Read next
More questions
Ready to put your sales on autopilot?
Start freeNo coding required. No credit card required.