WhatsApp automation for retail stores and showrooms in India
The customer who messages before driving over buys from the store that answers. Linkubit answers within a minute from your catalogue — the picture, the listed price, the branch that has it — reserves it for pickup or takes the order for delivery, collects payment in the chat, and tells the customer when it is ready.
Linkubit answers a retail enquiry on WhatsApp within a minute from your catalogue, sends the product picture and the listed price, says which branch stocks it, reserves it for pickup or takes a delivery order, collects payment by UPI in the chat or confirms cash on delivery with a YES, and sends the ready-for-pickup or dispatched message. A price it states is one you listed; an item marked unavailable is not offered.
Qualifies on
- What they are looking for — product, brand, model, size
- Nearest branch, or delivery pin code
- Pickup or delivery, and by when
- Budget range, with 'not sure' as an answer
- Exchange or old item, where you offer it
- Gift, personal or bulk
None of this is hardcoded. It is a schema you edit, which is why a completely different business runs on the same system.
The catalogue is the authority
Picture, listed price, and the branch that has it
Every product carries your fields — brand, model, size, branch — and its picture goes with the first reply that names it. The price is the listed price; an item marked unavailable is not offered; a bulk enquiry above your threshold goes to a person.
- A quoted price is verified before it sends
- One picture per reply, only for a product it read
Closed won · ₹2.4L
Attribution frozen at closeOpportunity
Mumbai–Jebel Ali lane, weeklyConversation
WAWhatsAppTouchpoint
Click-to-WhatsApp ad, signed tokenCampaign
Meta · Exporters – Gujarat
Reserved, or delivered
Held for pickup with a YES, or ordered and paid in the chat
A reservation is a task on the branch's list with the customer's name and a pickup-by time; a delivery order is a payment request at the listed total or a COD confirmed with a YES, followed by the dispatch and delivered updates.
- Nothing moves until it is paid or confirmed
- Updates are utility templates, with no promotion inside
Pre-flight across 1,241 contacts
1,183 will send
consent and identity checks passed37 skipped — no marketing consent
service messages only21 suppressed — unsubscribed earlier
refused permanentlyAlso built for this market
Chains, by branch
Branch is a field on the product and on the customer; the assistant names the branch that stocks an item and sends that branch's address and hours.
New arrivals to people who asked
A back-in-stock or a new-arrival message goes only to customers who asked about that product or opted in — never a blast — with a STOP line.
Exchange and warranty questions
Answered from the policy document you loaded; a claim or a dispute goes to a person with the purchase on the record.
From "do you have this?" to a pickup
What a retail enquiry looks like when the catalogue, the reservation, the payment and the updates are handled, and the counter handles the customer.
Answered in a minute, from the catalogue
"Do you have the 55-inch in stock?" is answered from the catalogue — the picture, the listed price and the branch that stocks it — with one question: pickup or delivery.
Reserved, with a YES
"Hold it till 7 pm?" — the reservation lands on the branch's task list with the customer's name; the confirmation carries the address and hours; a YES two hours before keeps it held.
Or ordered, and paid
A delivery order at the listed total, paid by UPI in the chat or confirmed COD with a YES; the counter sees the order once one of them lands.
Ready, or dispatched
Ready-for-pickup with the branch and hours; dispatched with the courier and a date; delivered. Utility messages, no promotion inside.
The next visit
A back-in-stock for the item they wanted, a new arrival in the category they asked about — consented, with a STOP line, never a blast.
The templates a store sends
Four WhatsApp message templates for retail stores — enquiry received with the product, item reserved for pickup, order ready, and new arrivals for a matching enquiry. Each is written the way Meta's review reads it.
| Template | Category | When it goes out |
|---|---|---|
| Enquiry received | Utility | The moment a stock or price question arrives, with the listed item. |
| Reserved for pickup | Utility | Once the counter has put the item aside. |
| Order ready | Utility | When a paid or confirmed order is ready, or leaves for delivery. |
| New arrivals | Marketing | Once, to a consented customer who asked about that category or product. |
Each template opens on its own page with the variables, a filled example and what Meta’s review objects to. Utility and authentication templates cost ₹0.115 a message in India, marketing ₹0.8631 — the pricing guide has the rest.
Questions stores ask
Does it know what is in stock?
It offers what is in your catalogue and does not offer an item marked unavailable. Stock by branch is a field you keep updated, or a feed from your billing software; a live count is your counter's call before a reservation is confirmed.
Can it handle a chain?
Branch is a field on products and customers. The assistant names the branch that stocks an item, sends its address and hours, and puts a reservation on that branch's task list.
How does payment work?
A UPI payment request in the chat through your own gateway account, or cash on delivery confirmed with a YES before anything is dispatched. The receipt goes into the thread.
Will it send offers to everyone?
No. A back-in-stock or new-arrival message goes only to customers who asked about that product or opted in, with a STOP line, and within the sending limits Meta gives your number.
Read next
Ready to put your sales on autopilot?
Start with the retail stores setupOnboarding starts from this industry's description — edit it, and the workspace is configured from what you wrote. No card.