Templates12 templates · updated 18 September 2026

WhatsApp message templates for freight & logistics, from enquiry to invoice

The messages a forwarder or transporter sends between the first enquiry and the last invoice — each with its category, its variables, a filled example, and the note on what Meta's review objects to.

In short

12 templates for freight & logistics: 10 utility (the customer's own transaction, ₹0.115 a message in India, no opt-in needed), 2 marketing (promotional, ₹0.8631, opt-in required). Copy any body into WhatsApp Manager with a sample for each variable, or let the assistant send each one when its moment arrives.

The templates, in the order the sale happens

UtilityQuote request receivedThe moment an enquiry arrives, before anyone has priced it.UtilityQuote readyWhen pricing has a number and the customer's window has closed.UtilityMissing details to quoteThe enquiry cannot be priced — no volume, no commodity, no Incoterm.UtilityBooking confirmedThe customer said yes and the booking exists in your system.UtilityDocuments neededTwo working days before cut-off, when something is still missing.UtilityShipment departedThe vessel or flight has left.UtilityDelay noticeThe ETA has moved by more than a day, before the customer asks.UtilityArrived, clearing customsThe cargo has landed and clearance has started.UtilityProof of deliveryDelivered, with the signed POD in hand.UtilityInvoice dueThree days before an invoice is due, and once on the day.MarketingRate update on your laneRates on a lane the customer actually ships have changed in their favour.MarketingDormant shipper check-inA customer who used to ship monthly has not booked in ninety days.

Category, cost and consent, template by template

Template	Category	Usually sent	Meta’s rate (India)
Quote request received	Utility	Inside the 24-hour window	₹0.115
Quote ready	Utility	Outside the window	₹0.115
Missing details to quote	Utility	Outside the window	₹0.115
Booking confirmed	Utility	Outside the window	₹0.115
Documents needed	Utility	Outside the window	₹0.115
Shipment departed	Utility	Outside the window	₹0.115
Delay notice	Utility	Outside the window	₹0.115
Arrived, clearing customs	Utility	Outside the window	₹0.115
Proof of delivery	Utility	Outside the window	₹0.115
Invoice due	Utility	Outside the window	₹0.115
Rate update on your lane	Marketing	Outside the window	₹0.8631
Dormant shipper check-in	Marketing	Outside the window	₹0.8631

Rates before GST, as read on 18 September 2026; a reply inside the window is free until 1 October 2026 and ₹0.115 after. The pricing guide has the whole rate card; the template checker tests a body before you submit it.

Sent on their own

On the freight & logistics page these templates are the steps the assistant sends when the moment arrives — the enquiry lands, the visit is booked, the invoice is due — with the variables filled from the record, inside the rules you set.

Questions

How many WhatsApp templates are there for freight & logistics?

12 on this page: 10 utility, 2 marketing, each written the way Meta's review reads it, with variables and a filled example.

Which of these need the customer's consent?

The 2 marketing templates — anything promotional goes only to a person who opted in. The utility templates are about the customer's own transaction and need no separate opt-in.

What does it cost to send a template to a forwarder or transporter's customer?

In India, ₹0.115 per utility or authentication message and ₹0.8631 per marketing message, before 18% GST, when sent outside the customer's 24-hour window; Meta bills your WhatsApp Business Account directly. Rates read on 18 September 2026.

Can these be sent automatically?

Yes. In Linkubit each one is a step the assistant sends when its moment arrives, with the variables filled from the record; the freight & logistics page shows the sequence.

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