Why a campaign says "waiting on the number", "the mailbox" or "the account"
A campaign member that has not been sent is waiting for one of three things. What each one means, and whether you need to do anything.
In short
Waiting on the number: your WhatsApp number reached Meta's daily messaging limit, and sending resumes on its own. Waiting on the mailbox: the mailbox reached today's allowance. Waiting on the account: the workspace is out of credits or its subscription is not active — top up or renew and it resumes.
| Reason | What it means | What to do |
|---|---|---|
| Waiting on the number | Meta's 24-hour limit for your business has been reached, or Meta asked Linkubit to slow down. | Nothing — it resumes as the window rolls and as Meta raises your tier. Verifying your business raises the limit. |
| Waiting on the mailbox | The mailbox sent its share of today's allowance. Campaigns get 80%; the rest is kept for the agent's replies. New mailboxes ramp from 50 a day. | Nothing — it resumes tomorrow. Spread big sends over days. |
| Waiting on the account | The workspace has no credits left, or its plan lapsed. | Plan & billing › Top up, or renew. Members resume within a minute. |
A member who opted out, is suppressed or was blocked is stopped, not waiting. Meta's limits are explained in WhatsApp quality rating and messaging limits.
Related
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