Set up a welcome message that goes out before the AI replies
Send up to four messages of your own the first time someone writes — on WhatsApp, email, Instagram or Messenger — before the agent answers.
In short
In Settings › Welcome message, pick a channel, switch on the welcome and add up to four messages. They go out in order, exactly as you wrote them, once per person, the first time that person messages you — and then the agent replies. People you contacted first through a campaign don't get it.
Set it up
- Open Settings › Welcome message and choose the channel's tab: WhatsApp, Email, Instagram or Messenger.
- Switch on Send a welcome on WhatsApp (or the channel you chose).
- Press Add the first message and write it. The box is Message — or Caption if you attach a file.
- Optional: Attach a file (JPEG, PNG, MP4 or PDF, up to 16 MB) and choose Buttons: none, reply buttons, a link button, or a list.
- Add up to four messages ("You can send up to 4 messages."). Move up and Move down change the order; Delete message removes one.
- Press Save changes — the toast reads "WhatsApp welcome saved". Remove deletes that channel's whole welcome.
Related
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