Consent, opt-outs, suppressions and blocking a person

Consent settings

• Notice wording (up to 400 characters) is sent once per conversation, on the agent's first reply, in the customer's language. Empty means the default: "We use your details only to respond to this enquiry. Reply STOP at any time to opt out." It records a service consent on the basis of inbound contact, and a marketing consent on the basis of the notice given.
• Privacy policy URL is linked once, on that first reply.
• Introduce the assistant as AI — a switch to open the first reply by saying it is your business's AI assistant. It is on automatically when the workspace bills in a non-INR currency; Back to automatic resets it.
• How objections are handled — any "stop" or "unsubscribe" withdraws marketing consent and writes a suppression.

Suppressions

Settings › Suppressions lists people who must never be contacted: hard bounces, spam complaints and unsubscribes. They are kept as a hash — not the address — so the list survives even if the contact is erased. An empty list is the healthy state. Release appears only on a suppression of your own workspace; it lets the address receive mail again but does not re-grant consent, and it is written to the audit log. Needs the permission Manage suppressions.

Block a person

In a conversation's menu choose Block this person: nothing will answer them and nothing will be sent to them. Find them under the Blocked filter; Unblock this person reverses it. A block is a person's state — different from a suppression, which is hashed consent that outlives the contact.